Last updated: 18 October 2026
Returns
If something is not right, tell us. Unopened, unused products in their original packaging can be returned within 7 days of delivery, with your order number.
What we cannot accept
- Herbs, teas or blends that have been opened, brewed or used — for hygiene and safety reasons.
- Personalised blends, Rituals or starter packs made specifically for you, unless they are faulty.
- Products marked final sale or clearance, unless they are faulty.
Damaged or wrong items
If a product arrives damaged, leaking or different from what you ordered, message us within 48 hours of delivery with a photo and your order number. We will replace it or refund it, including any delivery charge you paid for that item.
Refunds
Once a return is approved, send the item back in its original packaging. After we receive and check it, we refund the price of the product to the original payment method within 5–10 business days. Bank-transfer orders are refunded to the account you provide. Delivery and dispatch fees are not refundable, and the cost of returning an item is yours unless the item was faulty or we sent the wrong thing.
How to start a return
Message us on WhatsApp or through the contact page with your order number and what went wrong. We will confirm the return address and the next step.
Your statutory rights
This policy is in addition to your rights under Nigerian consumer law. Nothing here limits your right to a remedy for goods that are faulty, not as described or not fit for purpose.
