Last updated: 18 October 2026
Who we are
Hijima Herbal is a small herbal tea, and Ritual business based in Abuja, Nigeria. This policy explains what personal information we collect when you use this website or place an order, why we collect it, and what you can ask us to do with it.
What we collect
- Order details: your name, delivery address, phone number, email address and the items you ordered.
- Messages: anything you send us through the contact form, WhatsApp or email.
- Payment information: card payments are processed by Paystack. We receive confirmation that a payment succeeded, but we do not see or store your card number.
- Technical data: basic information such as your browser type, device and the pages you visit, collected through cookies and site analytics.
How we use it
- To pack and dispatch your order, and to arrange delivery with you.
- To answer questions, handle returns and resolve problems.
- To send order updates and, only if you opt in, occasional news about new herbs or Rituals.
- To keep the records we are required to keep for accounting and tax.
- To understand how the site is used so we can improve it.
Payments
Card payments are handled by Paystack, which processes your card details under its own security and privacy terms. Bank transfers are handled by your bank. We do not store card numbers on this website.
Delivery
Delivery is arranged with you after checkout, usually by dispatch rider or Uber in Abuja, or by courier to other cities. To complete the delivery we share your name, address and phone number with the rider or courier you choose. Delivery fees are confirmed with you on contact and are paid directly to the rider or courier.
Cookies and analytics
We use essential cookies to keep your cart and checkout working, and basic analytics cookies to see which pages are useful. You can block or delete cookies in your browser; the cart and checkout may not work without the essential ones.
Who we share it with
We share only what is needed with Paystack (payments), our hosting and email providers, our analytics provider, and the rider or courier delivering your order. We do not sell your personal information.
How long we keep it
Order records are kept for as long as accounting and tax rules require. Marketing details are kept until you unsubscribe. Messages are kept for as long as needed to resolve the question and any follow-up.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can also withdraw marketing consent at any time. To make a request, message us on WhatsApp or use the contact page. If you are not satisfied, you can complain to the Nigeria Data Protection Commission (NDPC).
Children
This shop is intended for adults. We do not knowingly collect information from anyone under 18. Some products are labelled adults only.
Changes
If this policy changes we will update this page and the date at the top.
Contact
Questions about your data: message us on WhatsApp or through the contact page.
